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New online Facility Booking System

Burlington has a new Online Registration and Facility Booking System

Parks and Recreation is in the process of changing our online registration and facility booking system which will be fully implemented in August 2018. The purpose of this email is to provide some initial background information as we are starting to communicate with the public.

Improvements
Some Benefits of the new system include:
• Mobile friendly
• Customers’ ability to manage their accounts online (adding family members, updating contact info)
• Customers’ ability to securely store financial info in their profile for an easier checkout experience

New Logins
New logins (user id’s and passwords) are required for the new system so customers need to update/provide an email address on their RecExpress account by July 15, 2018 in order to interact with our new system online. New logins will be emailed to customers in early August. Customers who do NOT wish to provide an email address, will still be able to transact with us at any one of our Customer Service counters; they can visit burlington.ca/play for more information.

Customers can update their email address by calling 905-335-7720 or emailing registrations@burlington.ca.

Communications
The City will be communicating directly with user groups and providing extra support at the Seniors’ Centre as well as using a variety of communication tactics including social media, traditional media, newsletters, in-person and an FAQ online at burlington.ca/registration to help with the transition to the new system.

The City is looking forward to a smooth transition to the new online registration and facility booking system.

Committee to Elect Angelo Bentivegna
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